The email management solution for Genesys Cloud
About Frontline Mail Manager
The Frontline Mail Manager (FMM) was developed to enhance the limited email handling capabilities of Genesys Cloud CX. Standard handling options are clearly focused on replying to a message after which the interaction is complete. The reality is often that an email interaction contains several back and forth messages before it is closed. FMM deals handily with this issue by adding ’threads’ in which several emails become linked to each other.